Frequently asked questions
Frequent questions abut using our Pet Taxi service
FAQ's
What areas do you cover?
We currently cover Milton Keynes, Pontefract and Solihull, but may be able to help outside of these areas.
We are expanding all the time so please do sign up to receive a bulletin of when Pets 2 Places will be coming to your area.
Do I need to pre book or can I just book on the day?
Appointments can be prebooked, booking ahead of time secures your time slot. Transport can be booked on the day subject to availability.
I am disabled and will struggle with my animal, can you help?
Yes Pets 2 Places are happy to offer assistance to the owner as well as the pet, we can help with anything from carrying your bags, helping with your coat, putting a cat into a basket, assistance at the vets. We believe in going the extra mile for our customers to ensure a stress free experience.
I am unwell and cannot accompany my animal, are you able to take my animal to the vet for me?
Yes, Pets 2 Places use adapted vehicles meaning we can transport animals safely and securely, we can pass on any concerns you have to the vet and collect medication you may need and inform you of the vets recommendations.
What is your cancellation policy?
To ensure the very best levels of care for you and your pet your appointment is reserved especially for you. We do understand that sometimes you may need to reschedule an appointment so we request that you provide at least 24 hours notice for cancellations or rescheduling.
Any appointment missed, cancelled, or rescheduled without 24 hours notice will result in full payment being due. We have a 72 hour cancellation policy on all our long distance journeys.
A Pets 2 Places Franchise costs £8,500, see our franchise costs page to find out what this includes. You will also need to purchase a specific vehicle for this opportunity. We would advise budgeting around £15,000 for this (currently owned cars can be traded in).
Do I need to go with my dog to the groomers?
No Pets 2 Places will take your dog to the groomers in our secure vehicle, wait for the call and collect again at the end. We can arrange your next appointment for you too.
How do I pay for the service? Do I get a receipt?
We accept cash and card payment. If you require a receipt for a cash payment, one can be issued.
Are you insured?
Yes, Pets 2 Places has all the relevant insurance. We use a vehicle that is adapted for the use of transporting pets safely and securely.